Privacy policy

Privacy Policy

At GrilledLemon, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our store.

1. Information We Collect

When you place an order, contact us, or subscribe to our updates, we may collect the following information:

Full name
Shipping and billing address
Email address
Phone number
Payment information (processed securely through our payment providers)
Order history
Communications with us through email or social media
Device information such as browser type, IP address, and cookies

2. How We Use Your Information

We use your information to:

Process and fulfil your orders
Provide shipping updates
Respond to enquiries and customer support requests
Improve our website and shopping experience
Send promotional emails or updates if you have chosen to receive them

3. Payment Information

GrilledLemon does not store your credit card or payment details. Payments are securely processed through trusted third-party payment providers such as Shopify Payments, PayPal, or other payment gateways available during checkout.

4. Shipping Information

Your shipping information is shared only with the courier or postal service required to deliver your order.

5. Cookies

Our website uses cookies to:

* Remember items in your cart
* Improve website performance
* Analyse visitor traffic
* Enhance your shopping experience

You may disable cookies through your browser settings, although certain website features may not function properly.

6. Marketing Communications

If you subscribe to our newsletter or marketing emails, you may receive updates about new arrivals, promotions, and special events.

You can unsubscribe at any time by clicking the unsubscribe link in our emails.

7. Sharing Your Information

We do not sell, rent, or trade your personal information.

We only share information with trusted service providers necessary to operate our business, including:

Shopify
Payment processors
Shipping providers
Website analytics providers

These providers only receive the information necessary to perform their services.

8. Data Security

We take reasonable precautions to protect your personal information from unauthorised access, misuse, or disclosure. However, no method of online transmission or electronic storage is completely secure.

9. Your Rights

Depending on your location, you may request to:

* Access your personal information
* Correct inaccurate information
* Delete your personal information where legally permitted
* Withdraw consent for marketing communications

10. Children's Privacy

Our products are intended for general consumers and collectors. We do not knowingly collect personal information from children under the age required by applicable privacy laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time.